Refund Policy
Learn about our return policy guidelines and conditions for streaming service subscriptions.
Free Trial for 24H Policy
Our platform provides a free single-day trial period, enabling you to evaluate our service quality prior to any financial commitment:
- • Complimentary trial available upon request
- • Trial duration: One full day
- • Limited channel access during trial
- • No payment required for trial activation
General Refund Policy
Due to the nature of digital services and cryptocurrency payments, our refund policy is limited:
- • No refunds after service activation
- • Cryptocurrency transactions are irreversible
- • Free trial for 24H should be used to test compatibility
- • Exceptions may apply in special circumstances
Service Issues
If you experience service issues, we will work to resolve them:
- • Extended service time for significant outages
- • Technical support to resolve connectivity issues
- • Alternative solutions for device compatibility
- • Service credits for documented service failures
Exceptional Circumstances
Refunds may be considered in the following exceptional cases:
- • Complete service failure within 48 hours of activation
- • Misrepresentation of service capabilities
- • Technical impossibility to deliver service
- • Duplicate payments (refund of excess amount)
Refund Process
If you believe you qualify for a refund under exceptional circumstances:
- 1. Contact support within 48 hours of payment
- 2. Provide detailed explanation of the issue
- 3. Include payment transaction details
- 4. Allow 3-5 business days for review
- 5. Approved refunds processed within 7-14 days
Cryptocurrency Payment Considerations
Important information about cryptocurrency payments (Bitcoin, USDT-TRC20):
- • Cryptocurrency transactions cannot be reversed or canceled
- • Refunds require new cryptocurrency transaction from us to you
- • You must provide valid wallet address for refunds
- • Network fees may be deducted from refund amount
Alternative Solutions
Before requesting a refund, consider these alternatives:
- • Service credit for future use
- • Account upgrade or downgrade
- • Transfer to different device or platform
- • Extended trial period to test compatibility
Contact for Refund Requests
To request a refund or discuss service issues:
Email: [email protected]
Telegram: @live_go_iptv
Subject: "Refund Request" + Transaction ID
Policy Updates
This refund policy may be updated to reflect changes in our service or payment methods. Users will be notified of significant changes via email or service announcements.
Important: We strongly recommend using our free trial for 24H to test service compatibility before making any payment. This helps avoid potential refund requests and ensures satisfaction with our service.